ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or email; it automatically generates a ticket with an attached case number. This help desk software allows users to see all the tickets on a unified platform which intelligently routes the complaint based on keywords, email subject, etc. The ticket software will initially send a quick automated pre-defined response to ensure that a connection is established. From there onwards, agents can start picking up the cases and initiate the process of servicing.
ActivDesk ticketing system allows agents to customize the visibility of tickets based on the process requirements. This helpdesk ticketing software also enables organizations to align teams for handling cases which require inputs from multiple departments through internal chats and sub-ticketing. This helpdesk system offers a dual working system where agents can work individually and with others effectively as per the case at hand.
Here are some key benefits of using ActivDesk helpdesk solution:
Here are some basic features offered by ActivDesk help desk system:
ActivDesk price starts at ₹ 1500/- per month. For more detail, please request a call back.
The software automatically changes every call, chat, or email, into a ticket which helps the agent to keep track of all the
Teamwork & Communication
This help desk software allows intra and inter-departmental collaboration on cases by creating sub-tickets and internal chat
ActivDesk is omni-channel in nature, which allows organizations to streamline all the interaction requests raised by clients on a
This feature allows organizations to create self-service help desk for their customers to access the best quality services in
Organizations can integrate all the email Ids that are kept public for service communication. Plus, ActivDesk helps sort and
Managers can monitor the work of every agent and track their calls, chats, mails, in real-time.
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Help Desk Software
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Q. Can I integrate ActivDesk to my website?
Q. Can I distribute the tickets from my managerial access ActivDesk?
Q. Does ActivDesk help with field team management?
Q. Can I customize the team control panel in ActivDesk?
Q. Can I get a demo for ActivDesk?