ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate SLAs, and automatically assign tickets based on technician availability. In addition to that, users can search, navigate, track, and manage IT hardware and IT assets inventory from this software.
ManageEngine ServiceDesk Plus ensures simplicity, reliability, and scalability for IT management operations. It brings a significant turning point in the way IT teams function and plan their approach. Instead of tackling random issues daily, ServiceDesk streamlines the process for enhanced customer experience. It does so by providing an interactive problem management module that records the solutions and automatically executes it when similar issues arise again. IT professionals can create a huge cache of solutions and leave it for automated functioning to work effortlessly.
Here is a quick rundown of the features offered by ManageEngine ServiceDesk Plus:
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ServiceDesk helps in the reduction of outages and improvement in agent productivity. It also tracks the lifecycle of an IT
The software discovers, traces, and manages the IT hardware and software assets for the company from a single platform. It also
Managers can start new operations or enlist existing ones to monitor its performance effortlessly.
This feature helps analyze, classify, and solve the problems faced by users. It also automatically repeats the solution when
Users can track and monitor all the configured items. It also assists in mapping the configurations relationship and dependencies
Companies can create and publish a service catalog in compliance with their service level agreements and multi-stage
ManageEngine ServiceDesk offers a visual view of the impact created by changes and outages in the system during configuration for
This helpdesk software allows users to provide services through ticketing. The tickets are not closed till the issues are
The recent update enables users to build, test, and deliver IT software releases with enhanced transparency and lower risks. It
The software provides self-service portals for agents to manage their work efficiently.
Users are provided live chat feature to discuss for efficient interpersonal communication and information dissemination.
Companies can build a personalized knowledge base with ManageEngine ServiceDesk Plus. They can keep all the system configurations
It is a free add-on that enables users to manage their web domain with stronger control. It also allows users to solve the
The software offers a mobile app for ServiceDesk Plus that works for both Android and iPhone platforms.
This software offers comprehensive help desk features that enable agents and IT managers to work through an integrated console to
Business Rules Management
Companies can set up their business rules in the system and work seamlessly. It allows companies to track the performance of all
The software generates notifications for problems and configurations through emails, while mobile app users get push
Agents can escalate the queries to their managers which require special attention.
Users can schedule “Preventive Maintenance” for regular maintenance of the hardware. E.g., switching printer toner every
Companies can maintain all their working data and user configuration in ManageEngine ServiceDesk Plus.
Contract / License Management
License management in ServiceDesk works through the number of technicians’ login and nodes. During system scans, the nodes are
The software offers multi-device access that allows users to work from any location.
This help desk software offers inventory management features for software licenses and IT hardware equipment. It works with the
Companies can integrate all third-party applications with ManageEngine ServiceDesk Plus and share data as per the requirement.
Endpoint Access Management
This feature allows users to cross-verify all third-party applications for server safety and workflow continuation.
ManageEngine ServiceDesk Plus enables companies to monitor their networks and servers to prevent network outages proactively.
The help desk software runs workflow analytics to assess the performance of service agents and IT managers.
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Help Desk Software
ManageEngine ServiceDesk Plus
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