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SupportCenter Plus - Overview
ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus
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ManageEngine SupportCenter Plus

by : Zoho By Target Integration

Starting Price

₹72482/Year

Inclusive of all taxes

View plans

Get Discount

4.75 (4 Reviews & Ratings)

Brand: Zoho by Target Integration

Type: Software

Operating System: Windows

Free Trial Available: No

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ManageEngine SupportCenter Plus Software Overview

 

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account and contact information, the service contracts and in the process providing a superior customer experience. The solution also facilitates best-in-class integrations for enhanced customer support such as Salesforce CRM and Reporting and Analysis. Organizations can generate business critical insights into the customer support operations with the advanced analytics suite.

Product Features
SupportCenter Plus is a complete package of advanced features and tools to facilitate the organizations to run top-class customer support. With ultra-modern technology integrations, the solution provides advanced analytics for exceptional customer experience. This cloud based solution allows mobile access for support reps that need to access Supportcenter Plus via smartphones. The mobile client is compatible with iPhone, android, blackberry and other smart phones. Available in 16 languages, the software makes users feel at ease by presenting to them an interface in their own language. SupportCenter Plus APIs let applications in the organization talk to SupportCenter Plus and exchange data on the go. Compelling features of SupportCenter Plus include:

  • Multi-Channel Support: This innovative solution provides multi-channel support including email, phone, portal, social media and many more. Users can readily view customer interaction irrespective of the communication mode they chose.
  • Request Tracking & Automation: This cost effective solution automates the process of creating, organizing, tracking requests into a seamless process thereby contributing to enhanced performance and utmost customer satisfaction.
  • Business Units: Each division of the organization can define their product or service specific configuration and work as independent units.
  • Account & Contact Management: The task of managing customer information including the products/services purchased, contracts they are entitled to, and their organizational hierarchy and so on can be simplified with efficient Account & Contact Management features in the solution.
  • Knowledge Base: Organizations would stop losing productivity on repetitive queries as the solution makes first-call resolution a reality. Users can build their own knowledge base easily, group solutions by topics to facilitate easier access.
  • Self-service Portal: The solution allows the deployment of a customizable self-service portal allowing customers to submit tickets, track them, search the knowledge base and run reports.
  • Contracts & SLA Management: Companies can now manage multiple service contracts and related support plans effectively to service the customers on time and bill accordingly.
  • Time Tracking & Billing: The time spent for all customers can be tracked at one place. Various pre-defined filters can be used to drill down the time entries.
  • Reports, Dashboards & KPIs: Every vital information of help desk can be fetched instantly and accurately through intuitive and real time reports and dashboards provided within the solution. 

About The Company
ManageEngine is a division of Zoho Corporation Pvt. Ltd. Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. The state-of-the-art solutions offered by Zoho equip the businesses with ultra-modern technology and tools contributing to the improved business generation and productivity with utmost customer satisfaction.

ManageEngine SupportCenter Plus Features

Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the

Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group

Customer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and

Account Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational

Multi- Location

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16

Integration

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Mobile Support

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with

Reports

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

ManageEngine SupportCenter Plus Plans & Pricing

Standard Edition (10 Representative)
176027
  • Direct Mail Management
  • Technical Account Management
  • Contact Management
  • SLA Management
  • Reports
    • Quantity (User)
    • Yearly (Year(s))
Standard Edition (10+ Representative)
0
  • Direct Mail Management
  • Technical Account Management
  • Contact Management
  • SLA Management
  • Reports
Professional Edition (2 Representative)
72482
  • Direct Mail Management
  • Technical Account Management
  • Contact Management
  • SLA Management
  • Reports
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Integration
  • Synchronisation
  • Surveys
  • Dashboards
  • Analytics
  • CRM integration
  • Support
    • Quantity (User)
    • Yearly (Year(s))
Professional Edition (2+ Representative)
0
  • Direct Mail Management
  • Technical Account Management
  • Contact Management
  • SLA Management
  • Reports
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Integration
  • Synchronisation
  • Surveys
  • Dashboards
  • Analytics
  • CRM integration
  • Support
Enterprise Edition (2 Representative)
91657
  • Direct Mail Management
  • Technical Account Management
  • Contact Management
  • SLA Management
  • Reports
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Integration
  • Synchronisation
  • Surveys
  • Dashboards
  • Analytics
  • CRM integration
  • Support
    • Quantity (User)
    • Yearly (Year(s))
Enterprise Edition (2+ Representative)
0
  • Direct Mail Management
  • Technical Account Management
  • Contact Management
  • SLA Management
  • Reports
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Integration
  • Synchronisation
  • Surveys
  • Dashboards
  • Analytics
  • CRM integration
  • Support
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Get the support with comparing different product features, pricing and more to grow your business many fold


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Try Before You Buy


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Explain their software features better so that you make the right choice for your business


They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

Fits Right Into Your Budget


At Techjockey, you can get personalised plan and pricing basis your business needs

With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses

One software can change your life

We make it happen! Get your hands on the best solution based on your needs.

ManageEngine SupportCenter Plus Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

ManageEngine SupportCenter Plus Reviews

79%

Have recommended this product

Overall Score

4.7/5
Based on 4 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

AG

Aman Gupta

User

4.3/5

4.1/5

4.8/5

4.7/5

5/5

“trustworthy service”

Pros :

Cons :

Posted - Sep 21, 2016

N

Nilesh

User

4.7/5

4.1/5

4.4/5

4.4/5

4.9/5

“A good experience”

Pros :

Cons :

Posted - Sep 14, 2016

S

Sudhir

User

5/5

5/5

5/5

5/5

5/5

“”

Pros :

Cons :

Posted - Aug 23, 2018

Compare ManageEngine SupportCenter Plus With other Help Desk Software

ManageEngine SupportCenter Pluslogo

Help Desk Software

ManageEngine SupportCenter Plus

Starting Price

₹72482/Year View plans

Reviews (4 reviews)

VS

ManageEngine SupportCenter Plus FAQ

A. ManageEngine SupportCenter Plus Help Desk Software is compatible with Windows operating systems.
A. ManageEngine SupportCenter Plus Help Desk Software app is not available.
A. ManageEngine SupportCenter Plus Help Desk Software supports Web-Based.
A. ManageEngine SupportCenter Plus Help Desk Software pricing starts at Rs.61425.00.
A. ManageEngine SupportCenter Plus Help Desk Software is typically used in All Industries.
A. ManageEngine SupportCenter Plus Help Desk Software demo is available for free with Techjockey.com
A. ManageEngine SupportCenter Plus Help Desk Software offers a free trial. However, the premium plan with advanced features available at Techjockey .
A. For ManageEngine SupportCenter Plus Help Desk Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A. ManageEngine SupportCenter Plus Help Desk Software helps with Support,Billing,Knowledge Base and Customer Portal. It's a complete solution for Account Management,Multi- Location,Integration and Mobile Support.

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