Microsoft Dynamics CRM is a cloud-based CRM software which also facilitates easy monitoring of sales, service and marketing departments within an organisation. Enterprises get to offer real-time solutions to individual customers through AI-based self-service tools like conversational IVR. Moreover, the software also helps in boosting up the productivity levels of an individual agent by offering tools like sentiment analysis, call transcription and knowledge article recommendations. Agents can offer efficient solutions to an individual client through their preferred mode of communication like WeChat, Messenger, LINE, WhatsApp and more. Further, with Microsoft Dynamics CRM, admins get to customize their individual dashboard to analyze business-related data.
The pricing of Microsoft Dynamics CRM is available on request. In case you want to know more about the software, do request for a callback and our customer care executives will get back to you.
Streamline your Customer Service
Organisations can improve their service levels based on customer-specific feedback, discussion forums, surveys and social
Enterprises can automate the order of their work, scheduling, dispatching. They can detect and solve a particular problem using
Empower Field Agents
Organisations can boost up the efficiency level of their technicians by offering access to official data, history of customer
You can self-schedule your appointments and monitor your request. Organisations can share the accurate location of their
Improve Project Management
The software offers robust project planning tools and intuitive dashboards, enabling organisations to estimate the overall cost
Teams can easily collaborate with each other using Office 365 applications. Microsoft Dynamics Crm offers a secured portal
Organisations can offer relevant assistance across multiple devices, use AI chatbots and predictive care or data analysis to
Personalize your Service
With Microsoft Dynamics Crm, enterprises and their agents can offer personalised service to their customers across different
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Microsoft Dynamics Crm
Q. Q.1. Does Microsoft Dynamics Crm routes cases based on their topic?
Q. Q.2. Does Microsoft Dynamics Crm offer cross-company collaboration?
Q. Q.3. Can I get a demo of Microsoft Dynamics Crm?
Q. Q.4. Can my agents switch between tasks or open cases using Microsoft Dynamics Crm?
Q. Q.5. Does Microsoft Dynamics Crm have a dedicated mobile app?