Shipway is a cloud-based shipment tracking software designed to monitor and review the orders on behalf of the online retail store owners. The application helps users to enable courier tracking services on their websites and notify their customers accordingly via SMS and emails. The software helps the merchants to increase the loyalty of the customers with enhanced engagement. It aims to satisfy the growing need of alliance, connectivity and tractability in the eCommerce market. Shipway helps retailers to reduce the cost of customer support while focusing on increasing customer satisfaction. The software also provides users with analytical data by enabling the customers to give reviews and hence, helps the managers to improve their services.
If the user goes for a premium plan and opts for Shipway Pro, then they will be able to receive an email or SMS on each status change of the shipment. Shipway Pro enables users to track each AWB number from the shipway dashboard and the complete information regarding any AWB number will be displayed to the customers. The software will also provide users with access to various kinds of statistics and charts.
Shipway is a very user-friendly software as the users need to download and install the software and then if they are required to register on Shipway if they do not have an account already. After the registration process is completed, a Shipway login ID and license key will be sent to the registered email ID of the user. A form will appear in which the user is required to enter their login ID and license key, and click on the save changes button.
Next, the user is required to click on the WooCommerce orders link then click on any order which will open the ‘Edit Order’ page where the ‘Order Tracking’ panel will be visible on the right side of the page. The user is then required to enter the AWB Number, and select courier from the drop-down and press save order button. Then click on the link appearing on the frontend link page and enter the order ID and click on the track button to get a complete shipment status of the order.
The pricing of Shipway depends on the extent of requirements and usage by users. One can also request a callback to get personalized quotes.
There are several benefits of using Shipway, such as it reduces the queries of the customers and improves the customer experience. The software enhances the post-buying experience for both the merchant and the customer. It also informs the users about the shipments facing delivery problems, and most importantly, it gives the merchants insights about the statuses of the shipments.
Analytics & Alerts
Provided for month-wise tracking numbers, shipment status wise and courier wise tracking numbers.
Order Reviews/ Feedbacks
Enables the users to know which product is loved more by the customers and also know about the problems faced by
Custom Sender ID
Enables users to auto-sync the orders with Shipway and gets notification via email and SMS on every shipment update.
Beneficial for both the customers and the retail merchants as it enables them to know where their shipment is and when will they
Enables users to get a better update on the transportation of their shipments more efficiently by changing the mode of transport
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Q. Are the email templates customizable?
Q. For what kind of business is it suitable?
Q. What are the significant carriers supported by Shipway?
Q. Does Shipway provide tracking link for each shipment?
Q. Does Shipway measure customer satisfaction?
Q. Can you add some additional couriers in the list, which is not listed in default list ?