Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The software collects and analyses interactions from various media such as phone, email, social media, chat, forums and self-service portals and presents them in one place. It provides agents with the right tools to increase their productivity and equip the managers to evaluate and make the right decisions.
The Team Feeds feature of Zoho Desk helps teams to collaborate and perform customer relationship management operations seamlessly. It provides a platform where team members can discuss and resolve various customer issues and manage tickets for customer queries efficiently.
Zia is a feature that uses Artificial Intelligence to enhance customer service by speaking to the customers and helping them find solutions faster. It identifies the critical aspect of tickets and adds them as tags. With this feature, businesses can also share relevant solutions directly with customers from the knowledge base of the user. Zia notifies the user each time there is any unusual activity in the ticket stream. You can train Zia to perform actions that are specific to your business and monitor its vital statistics from a unified screen.
Zoho Desk helps users save a lot of time by automating several customer management functions. The software can assign tickets to the next available agents automatically. It even notifies the customers and agents about the progress made on their tickets and maintains the service levels as well. Zoho Desk can manage complex cross-functional service processes very efficiently. The user can write custom codes to connect modules and other software products. The application also allows the user to collect and store details related to service processes.
Zoho Desk provides two plans which are both on a monthly basis.
However, users can get a customized version as per their business requirement and the number of users. You can contact us to get a personalized quote.
Zoho Desk helps the user to manage tickets and to identify the trends and patterns in the workflow. It contributes towards team collaboration effectively and empowers the customers with self-service. At the same time, the software integrates with all the necessary applications required within the business. Zoho Desk comes with a social support feature that helps customers enter their support requests and ask questions to the experts. Customer insights acquired from the software helps the management boost the performance and productivity of the business.
Manager Self Service
Zoho Desk allows the supervisor to have access to the information regarding the performance of employees and provide the required
The software prevents critical customer details from falling into the wrong hands. Only your employees can access the customer
The users can create a distinct self-service portal for each customer. It also allows users to create and use templates for
Third Party Integration
Users can integrate with third-party apps, enabling them to work with several other applications.
Zoho Desk allows its users to create reports and visualizations to monitor the performance of the teams.
The user can keep track of the time spent on every task and ticket.
Zoho Desk provides its users with ticket management services, helping them solve customer issues efficiently.
Call Center Management
The software comes with several features to manage customer queries and concerns on the priority basis.
Zoho Desk allows its users to manage calls, emails and posts from the same interface, and it integrates with most of the social
The software helps businesses manage and assign tickets to the right customer service agents efficiently.
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Q. Does Zoho Desk provide multi-channel communication?
Q. Is live chat available for the customers?
Q. How does the knowledge base of the software works?
Q. Does Zoho Desk provide mobility?
Q. Can we extend the help desk?